Frequently Asked Questions
Everything you need to know about bringing SquarePeg quality into your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture pieces ship within 5-10 business days. Custom orders may take 4-6 weeks to ensure the highest quality craftsmanship before leaving our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for large furniture items. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original condition and packaging. Please note that custom-made furniture is final sale unless damaged during transit.
Are your wood products sustainably sourced?
Sustainability is at our core. SquarePeg exclusively uses FSC-certified timber and eco-friendly finishes to ensure your home is beautiful and environmentally responsible.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your SquarePeg account dashboard to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture investments.